Privacy Policy

PRIVACY POLICY
MEHDI SOODI – NAATI Accredited Translation Services
(For www.mehdisoodi.com.au)
1. Introduction
Dr Mehdi Soodi (“we”, “our”, “us”) operates a NAATI-accredited Persian–English
translation practice in Australia and is committed to protecting your personal
information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy
Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose and protect your
personal information when you engage us for translation services or visit our website.
By accessing this website or using our services, you agree to the terms of this Privacy Policy.
2. What Personal Information We Collect
To provide professional translation services, we may collect:
Identity information
• Full name, date of birth, nationality
• Passport, birth certificate, national ID cards
• Signatures, photos or biometric identifiers contained in documents
Contact information
• Email address
• Phone number
• Residential or postal address
Document-related information
• Documents you submit for translation
• Supporting certificates or correspondence
• Sensitive information contained in documents (e.g., medical, legal, financial, or migrationrelated information)
Payment information
• Transaction details, invoices and receipts
• We do not store full credit card details (if paying via online methods)
Website and technical information
• IP address, device type, browser details
• Cookie and analytics data
• Online enquiry form submissions
3. Sensitive Information
Because translation work often involves government documents, identity documents
and legal papers, sensitive information may be included.
Sensitive information is only collected where:
• it is necessary for translation
• you have consented by submitting your documents
• collection is authorised or required by law

4. How We Collect Your Information
We may collect your information:
Directly
• via email, website submissions, phone, SMS or in-person delivery
• through completion of translation request forms
• when you upload or send documents
Indirectly (where lawful)
• from authorised representatives such as lawyers, migration agents, family members
• from government agencies where you instruct us to obtain information on your behalf
• from digital platforms used to send documents (e.g., cloud storage links)
Automatically
• via cookies, analytics and website activity logs
We will notify you when information is collected indirectly wherever reasonably practicable.
5. Why We Collect and Use Information
We use your personal information for:
Service provision
• Translating your documents accurately and professionally
• Preparing NAATI-certified translations for official use
• Verifying details needed for translation accuracy
• Contacting you regarding your request
• Issuing invoices and processing payments
Operational and compliance purposes
• Quality assurance and record-keeping
• Maintaining translation samples (with personal data removed or anonymised)
• Meeting legal, accounting, administrative or regulatory obligations
Website functionality
• Improving performance, security and user experience
• Responding to online enquiries
Marketing (optional)
• Sending service updates or notices
You may opt out at any time.
We do not use your information for unrelated purposes without consent.
6. Anonymity and Pseudonymity
Due to the nature of certified translations, anonymity is not possible because identity
verification is required.
General browsing of our website may occur anonymously.
7. Disclosure of Personal Information
We may disclose information to:

Authorised individuals
• Anyone you nominate (in writing or by clear instruction)
• Your legal representative, migration agent or family member
Professional service providers
• IT service providers
• Secure cloud storage providers
• Accountants and auditors
• Payment processors
Government and regulatory bodies
• Only when required by law (e.g., court orders, subpoenas, law-enforcement requests)
We do not:
• sell information
• trade information
• disclose documents to third parties for marketing purposes
8. Overseas Disclosure
Your information may be disclosed overseas if:
• you are located overseas
• you send documents from outside Australia
• a government body or institution overseas requires the certified translation
• you request overseas delivery or release
Likely overseas destinations include Iran and other locations where clients reside.
We take reasonable steps to ensure overseas recipients handle information appropriately but
note that foreign privacy laws may differ from Australian obligations.
9. Security of Personal Information
We take reasonable steps to protect your information through:
• encrypted storage systems
• secure email transmission
• multi-factor authentication
• restricted-access folders
• secure document disposal
• device security and updated antivirus protection
• confidentiality obligations for all personnel
If a notifiable data breach occurs, we will comply with the Notifiable Data Breaches Scheme.
10. Access and Correction
You may request:
• access to personal information we hold
• correction of inaccurate, outdated or incomplete information

Requests must be made in writing.
We will respond within a reasonable timeframe, usually 30 days.
11. Data Retention
We retain translation records and associated documents for:
• at least 7 years, in accordance with Australian legal and accounting requirements
• longer where required for regulatory, legal or insurance purposes
Once no longer required, documents are securely destroyed or permanently de-identified.
12. Cookies and Website Analytics
www.mehdisoodi.com.au uses cookies and analytics tools to support website
performance and security.
Cookies collect de-identified technical data such as browser type, device type and
traffic patterns.
You may disable cookies through your browser settings.
13. Complaints
If you have concerns about how your personal information is handled, please contact
us directly:
Email: translation@mehdisoodi.com.au
Phone: +61 403 931 484
Website: www.mehdisoodi.com.au
If you remain dissatisfied, you may contact the Office of the Australian Information
Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
14. Updates to This Privacy Policy
We may update this Privacy Policy periodically.
The most recent version will always appear on our website.
15. Contact
For privacy enquiries, data access requests or correction requests, please contact:
Dr Mehdi Soodi
NAATI Accredited Persian–English Translator
Email: translation@mehdisoodi.com.au
Website: www.mehdisoodi.com.au