Do I need to provide the hard copy of my documents for translations?

No, High quality, colour scans are acceptable as well.

What information should I provide apart from the actual documents?

You need to provide the exact English Spelling of the names of people who are critical in the document; a
postal address if the translation is to be posted to you; and an email address if you need a digital
version of the translation.

How long does it take for the translation to be prepared?

Depending on the document, it can take anything from one day to 5 days plus postage. This will be
communicated to you at the time of quoting the translation job.